The personal data we collect will be the information that you provide and will include your name, address, phone numbers and email address and may also include any other information about you from the e-mails, letters or other information you provide to us.

2. Using your data

Where you are, become or inquire about becoming a leaseholders or resident of the site, the basis for our processing of your personal data will be to enter into and perform the contract between you, the site management company and us. This will include service charge billing and providing any updates of information in relation to the site.

3. Disclosure of your information

3.1 We may employ other companies to provide services for us. These companies will have access to the personal information needed to perform their functions and not for any other purpose. Those functions may include recovering debts, tracing debtors and preventing money laundering and fraud.

3.2 If our business is merged with another business entity, your information may be disclosed to our new business partners or owners.

3.4 We operate in a regulated industry and may be required to disclose information about you in accordance with our statutory obligations.

3.5 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Security and data retention

4.1 We employ appropriate security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

4.2 We will retain your information for a reasonable period or as long as the law requires, taking into account the nature of the information and purpose for which it has been obtained and is used or held.

5. Changes to our privacy statement

Any changes to our privacy statement in the future will be posted to our website.

6. Your rights

6.1 You have the right to access information held about you and the right to request that information be deleted or corrected (as appropriate). You also have the right to request that your information be transferred to another organisation. You can exercise these rights at any time by emailing or calling us on 0330 606 1402.

6.2 Questions, comments, concerns and requests regarding this privacy statement or our collection or use of your information are welcomed by emailing or calling us on 0330 606 1402.

6.3 The Information Commissioner’s Office is the UK’s supervisory authority for privacy and data protection matters - for more information visit www.ico.org.uk/concerns